Human Call Categorization
If there's one thing we know, it's that not all calls are of equal importance.
You want to drive quality leads, but you don't have time to listen to every single call coming into your business...let alone decide whether or not it's worth your effort.
Automating this process won't work either, as machines don't understand what's happening on a phone call. There are too many slang words and expressions in human speech for the call to be properly categorized.
That's why we designed a call categorization system that combines automated tagging with human decision-making, called Humanatic. This is how Service Hook highlights calls that matter most to you and your business.
Our giant team of human reviewers will review every single inbound and outbound call at your business. And when we say "giant," we mean it...our team is comprised of over 70,000 alive and kicking humans!
The Humanatic team will highlight the metrics necessary for your company to drive more intelligent marketing decisions and increase conversion rates. With Humanatic, we can determine and report on whether or not an appointment was booked, and the reason why.
Own the Phone by knowing which campaigns are delivering the BEST leads, and how your team is converting them into appointments.